FAQFind answers to common questions
What do I need to get started?
Get started with our online enrollment form to find out if you may be qualified to start receiving their medications with NiceRx. Once you complete your online enrollment, one of our patient advocates will contact you to request additional documents such as proof of income. Once successfully enrolled in the assistance program, NiceRx will manage your enrollment including refilling your prescription medications on time without you having to worry. Speak with one our patient advocates to learn more.
How do I qualify for NiceRx?
Our program is intended for individuals who cannot afford their prescription medications. NiceRx is a full-service medication access company that researches available sources of assistance, enrolls eligible individuals in patient available assistance programs, handles ongoing refill processing, and maintains enrollment.
The average household income to qualify for the NiceRx program:
- Individuals earning around $30,000 per year.
- Couples earning around $50,000 per year.
- Guidelines increase with each additional member in the household.
NiceRx also works with health care providers, insurance companies, and social workers across the United States to help their patients who cannot afford their medications.
What is NiceRx?
NiceRx assists eligible individuals access over 1,500 FDA-approved prescription medications for a set price of $49.00 per month for each medication we are able to assist with. There are no additional costs or hidden fees.
NiceRx is not an insurance plan or discount card. Once enrolled in our program, our advocates will identify all available sources of assistance for the individual and handle the ordering, managing, tracking, on-time refilling and renewal of medications.
Can my friends and family use NiceRx too?
Yes! Each individual will need to complete a separate enrollment in order for us to pre-qualify them in order to see which medications we can obtain for them.
When applying for minors, please include all their personal, medical and provider information. Please also include the parent or legal guardian’s financial information which will be used for determining eligibility. Please also remember to provide a parent or legal guardian’s contact information so we know who to talk to concerning the minor’s account.
What happens after I apply?
One of our patient advocates will contact you to discuss your available options. You should continue taking your medications as normal until you have received your first medication shipment. NiceRx does not approve applications or dispense medication to patients. The assistance provider will make the final determination of acceptance and you will only be charged for medications which we are able to assist with. Therefore, we cannot guarantee shipment time for your first order. Average turn around time is 6 to 8 weeks after we receive all required documentation from you and your healthcare provider.
What is a patient assistance program (PAP)?
Patient assistance programs are offered by U.S. pharmaceutical companies. These programs are available for eligible individuals who meet the income and insurance guidelines set by the pharmaceutical companies to receive their medications at a low cost, or for free. Patient assistance programs are not marketed by the pharmaceutical companies and therefore most people don’t know about them or have challenges identifying the right programs and applying for assistance. NiceRx handles the entire process for you including the approval, ongoing application process, and requesting refills on your behalf.
Is there any limit on the number of medications?
No, there is no limit on the number of medications we can help you with. Please let us know all of the brand name and generic medications you are taking so we can check all available sources of assistance.
What if my medication isn’t on your list?
We update our list frequently. If you do not see your medication listed, please contact us to check if we can assist. If NiceRx cannot obtain at least one medication for you, you will not be charged for the program.
How many medications are offered?
NiceRx offers over 1,000 FDA-approved medications from over 50 U.S. pharmaceutical manufacturers and state programs.
Our medication formulary changes often so please contact us to find out if we can help with any of your medications. We may also be able to help if you are taking generic medications which cost more than $30.00 for a 3 month supply.
What is the cost of the medication?
NiceRx over access to over 1,500 FDA-approved medications which are provided by over 50 assistance programs. The monthly fee for our program is $49 per month for each medication we are able to assist with. There are no additional charges.
We provide a full service that includes 100% of the cost of the medications and there are no hidden fees. Final approval is determined by each assistance program and you will not be charged any fees if you are not approved.
Do you assist with generic medications?
If your generic medication costs more than $30.00 for a 30 day supply, we may be able to assist you obtain the brand name equivalent. Please contact us to discuss all available options.
Where do the prescription medications come from?
The prescription medications are supplied directly by the U.S. pharmaceutical manufacturer. In most cases, a 90-day supply is dispensed at a time.
Where and when will I receive my medications?
NiceRx handles all of the paperwork and processing required for you to obtain your medications directly from the pharmaceutical companies who are responsible for shipping the medications to your home or doctor’s office. Once enrolled in our program, you can generally expect to receive a 90-day supply of medication(s) delivered to your doctor’s office or home within 6 to 8 weeks and we will continue to manage the processing of ongoing refills for all medications.
Once you have completed the online enrollment process, you will speak with one of our patient advocates who will walk you through the next steps in order for you to begin receiving your medications. NiceRx works with you and your doctor to obtain the most favorable outcome for your health.
It is extremely urgent that we receive the required documentation as soon as possible. Once we receive all requested documentation, the average time it can take to receive your medication is 6 to 8 weeks. During the initial process you will need to obtain your medication through your usual method, for example samples from a healthcare provider, 30 day supply from a local pharmacy, etc. Regrettably NiceRx does not provide any reimbursements for purchases outside of our services. NiceRx will handle the enrollment in the program which includes the initial shipment and processing all future refills going forward to ensure you receive your medications on time.
How much medication will I be receiving?
Most applications have a 1 year enrollment period and are shipped a 90-day supply of medication at a time.
I receive some medications at my home but others go to my physician’s office. Why is that?
A pharmaceutical manufacturer has to be properly licensed with the federal government in order to dispense medication directly to a patient. In most cases these companies are not properly licensed as dispensaries and therefore must send medications to your physician’s office where they can be dispensed to you legally. We will let you know if the medication ships to your home or doctor’s office.
How do I dispose of any medications that I do not use?
Guidelines were developed by the FDA as well as the White House Office of National Drug Policy. Those guidelines are summarized as follows:
Do not flush any medication down a sink or toilet unless the packaging of the medication specifically instructs you to do so. Follow all specific disposal instructions as printed on the prescription drug label or accompanying patient information documentation.
Consult the blue pages of your phone book or contact your local city or county’s trash and recycling division to see verify if there are any drug take-back programs active in your neighborhood. There are several drug disposal programs that allow individuals to bring unused medications to their facility to be properly disposed of. In addition, the D.E.A. (The U.S. Drug Enforcement Administration) periodically works with local government agencies to sponsor drug take-back days.
If neither of these options are available to you (there is no drug take back program in your neighbourhood and there are no specific disposal instructions on the label) dispose of your unused medication with your other trash by following these simple steps.
Remove the medication from their containers and mix them with an undesired substance. eg. coffee or used cat litter. This makes the drugs unrecognizable to anyone who may search the trash for prescriptions and less appealing to pets or children.
Insert in a sealable container such as bag or empty can that will prevent leaks or spillage.
Remove all identifying information from the label of the original medication container. This will help protect your identity and personal information.
Do not provide your unused medication to friends or family members. Medications that have prescriptions are intended for specific use based on the person and medical history. Prescriptions that work for one person could be harmful to others. If a question arises, speak with your pharmacist.
For more information on the proper care and disposal of unused medications, consult the FDA website.
How and when will I know to place my refill orders?
NiceRx has a dedicated refill team that is responsible for ensuring that your medication refills are placed on time and every time without you having to worry. Our dedicated refill team will ensure that you have another supply of medication on the way before you run out.
When will you start debiting my credit card?
NiceRx is a service based program. As we are not funded by any government organization for example, we need to charge a small monthly fee to eligible individuals who can save money using our service. In most cases, we will know within 48 hours which medications may be eligible for processing, and will debit your payment method at that time. After that you will be debited on the same day each month corresponding with your enrollment date. You will not be charged for any medication we are unable to obtain for you.
Do you offer refunds if I decide to cancel?
We understand that you may wish to cancel should you find a more cost-effective alternative somewhere else. If you would like to have your membership cancelled, please review the following guidelines and send us a signed cancellation request by email, fax, or mail.
You may be eligible for a full refund of your first month’s dues if:
- you have cancelled prior to the time we have prepared and mailed your new patient kit.
- you have cancelled and returned your new patient kit, including all materials, within 3 days of receiving the package from us.
- you have received a denial letter stating that you are not eligible to receive a medication, and have delivered a copy of the denial letter to us within 30 days of its date.
For a partial refund (half of the first month’s dues), you can return the new patient kit and all of its materials, within the first 30 days.
If you notify us after 30 days of receiving your new patient kit from us that you do not wish to receive services, we shall charge you for fees which are equal to the remaining months of the medicine supplied. For example, if you received a three month supply of medicine, and cancelled after one month (and have a two months’ supply remaining), you will be billed for the subsequent two months.
Can I use NiceRx if I have other coverage?
Yes, NiceRx is a value-added program that works with all existing coverage, designed to obtain prescription medications at an affordable price using all sources of assistance available.
Our dedicated team of patient advocates work for you to find the assistance you need which is unavailable on discount drug cards, etc.
What if I have insurance and still cannot afford my medications?
If your insurance company refuses to pay for your prescription medications or you have a high copay or coinsurance responsibility, we might be able to help. Please check with one of our patient advocates. Insurance criteria may vary by program and medication.
Is this insurance?
NiceRx is not an insurance company or prescription discount card.